April 28, 2020
Greetings from Carothers Family Dental. We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. In addition to their recommendations, we have also added air filtration and air cleaning devices and additional PPE requirements and protocols.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you arrive at the office in the form of a questionnaire/consent form.
- Upon arrival, we ask you to call the office and let us know you are here, we will come out to your vehicle to have you complete a questionnaire/consent form, and take your temperature.
- We will do our best to reduce waiting times for you, as we will ask you to wait in your vehicle till your provider has a seat for you. Please be courteous and arrive at least 5 minutes prior to scheduled time as everyone’s time is valuable.
- We ask that companions or drivers not accompany you into the office unless the patient is a minor or physically/mentally impaired and need representation or communication with their provider, this will be limited to one person. Attendant will be screened just the same as the patient. We also ask you to limit personal items you carry into the office to a minimum that may fit on your lap.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. You also may see a different hygienist for your first visit.
- Medically compromised and senior patients may request early morning appointments, limiting their exposure.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. We will be contacting all patients who had an appointment that was canceled during the “stay at home” order to offer a new appointment. If you have any questions at all, please call the office at 512-396-4288.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Corey and Catherine Carothers and your dental team.
Carothers Family Dental, PA