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Welcome Back Reassurance Letter

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April 28, 2020 (Updated September 17, 2020)

Greetings from Carothers Family Dental.  We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Carothers Family Dental follows infection control recommendations made by the American Dental Association (ADA), the Texas Dental Association (TDA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. In addition to their recommendations, we have also added air filtration and air cleaning devices along with additional PPE requirements for staff and protocols for all entering the office including:

  • Our office will communicate with you before your visit to ask some health screening questions. You will be asked the same questions again when you arrive at the office in the form of a questionnaire/consent form before treatment.
  • Patients are asked to wear face masks/coverings while in the office.
  • Upon arrival, we ask you to call the office and let us know you are here. We will come out to your vehicle or our front porch to have you complete a questionnaire/consent form, and take your temperature.
  • We will do our best to reduce waiting times for you, and we may ask you to wait in your vehicle until your provider has a seat for you. Please be courteous and arrive at least 5 minutes prior to scheduled time as everyone’s time is valuable.
  • We ask that companions or drivers not accompany you into the office unless the patient is a minor or physically/mentally impaired and needs representation or communication with their provider. This will be limited to one person. Attendant will be screened just the same as the patient. We also ask you to limit personal items you carry into the office to a minimum that may fit on your lap.
  • We have hand sanitizer for your use. You will find some in the reception area and other places in the office for you to use as needed.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment. You also may see a different hygienist than in the past.
  • Medically compromised and senior patients may request early morning appointments, limiting their exposure.

We look forward to seeing you and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.  We will be contacting all patients who had an appointment that was canceled during the “stay at home” order to offer a new appointment.  If you have any questions at all, please call the office at 512-396-4288.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Corey and Catherine Carothers and your dental team.
Carothers Family Dental, PA

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